Your home and our shared spaces deserve prompt attention when something isn't right. Whether it's a plumbing issue inside your unit, a broken light in the parking area, or a concern about the pool or clubhouse, submitting a maintenance request through our official system is the best way to get it handled.

Why use the system instead of a phone call or text?

When you submit through the portal, your request is logged, time-stamped, and tracked from start to finish. That means nothing falls through the cracks. The board and property management can monitor open items, prioritize urgent repairs, and keep a clear record for accountability. It also helps us identify recurring issues across the community so we can budget and plan more effectively.

Bottom line: if you see something, say something, and say it through the portal.

How to communicate with the board regarding your issue.

1. Visit the portal to submit your maintenance request
2. Wait at least 48 hours, then log back into the portal
3. Click on account info
   1. Then work orders
   2. Click the details button next to the relevant work order
   3. Scroll down to view the work order notes
   4. You can add comments and attachments, view the status
4. If you want to follow up by email
   1. Copy the work order number from the work order details in the portal
   2. Add subject line with item and work order number
      1. example: Clubhouse Wifi Code - #1118
   3. send email to [email protected]

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NOTE: Emails regarding community issues or maintenance will be ignored without an existing order number. You must submit all requests through the maintenance portal.

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